Frequently Asked Questions
Everything you need to know about our premium collection and services.
What materials are used in your scarves?
We source only the finest fabrics, including 100% Mulberry silk, ethically sourced cashmere, and premium organic cotton to ensure both comfort and durability.
How should I care for my silk scarf?
To maintain the luster and texture of your silk pieces, we recommend dry cleaning or gentle hand washing in cold water with a specialized silk detergent.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.
Do you offer gift wrapping services?
Yes! You can select our signature gift packaging at checkout, which includes a luxury box and a personalized handwritten note.
Are the colors on the website accurate?
We photograph our products in natural light to ensure the highest color accuracy, though slight variations may occur depending on your device's screen settings.